Customer Support Engineer at Fortive in Boxborough, MA
Dover Motion is an innovative technology company solving the world's most challenging problems in motion control. We serve critical markets in Life Science including Cancer Research, Genomics, Virus surveillance, DNA sequencing and more. Together with our phenomenal clients we make the world a better and healthier place. We have a team focused work environment with a high degree of independence. We are seeking a Customer Support Engineer who can assist with the development of software tools and programs with the goal of providing exceptional service and support to our customers! In this role, you will help customers get the most from our product suite and therefore enable them to be successful with their product development goals. You will join and lead meetings and calls to understand customer issues and how we can ensure they have the best experience. At times and when the situation allows you may travel on site to gain a better understanding and drive success. Do you enjoy working in a fast-paced environment that strives to hit progressive goals and objectives for both new and existing products? Do you value problem-solving and growth? If this fits your career goals, we can't wait to hear from you!
Responsibilities:
Actively work with field sales to close new business and provide support after sales to these accounts when needed Support customers via web meetings, phone lines, emails, etc. to be the customer advocate and provide the best customer experience Assist customers with the integration of standard and custom products into their systems/instruments Tune custom linear motion stages to consistently achieve high performance using a standardized approach Analyze system test data to understand system performance and capabilities Troubleshoot performance issues and find opportunities for improvement Assist with the development and release of standard and modified standard products Assist with the development of software tools and content that enable customer success Develop product training collateral for internal and external use Requirements:
Bachelor's degree in engineering (electrical or computer) or physics 3-5 years of engineering and technical customer service experience Basic skills in programming with languages such as C, C++, MATLAB and/or LabVIEW Electro-mechanical and closed loop control system knowledge is a plus Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Actively work with field sales to close new business and provide support after sales to these accounts when needed Support customers via web meetings, phone lines, emails, etc. to be the customer advocate and provide the best customer experience Assist customers with the integration of standard and custom products into their systems/instruments Tune custom linear motion stages to consistently achieve high performance using a standardized approach Analyze system test data to understand system performance and capabilities Troubleshoot performance issues and find opportunities for improvement Assist with the development and release of standard and modified standard products Assist with the development of software tools and content that enable customer success Develop product training collateral for internal and external use Requirements:
Bachelor's degree in engineering (electrical or computer) or physics 3-5 years of engineering and technical customer service experience Basic skills in programming with languages such as C, C++, MATLAB and/or LabVIEW Electro-mechanical and closed loop control system knowledge is a plus Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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